Refund policy

Last updated: October 7, 2026

This policy applies to consulting services purchased from Clearpath Partners LLC, trading as Clearpath Partners. Our services are delivered remotely, with any reports, plans and other agreed outputs supplied digitally. There are no physical goods to return.

Cancellation before work begins

You may cancel your order for a full refund before we begin the agreed consulting work. Placing an order or receiving an automated order confirmation does not, by itself, mean that consulting work has begun. We confirm the scope, schedule and start of work with you during onboarding.

Cancellation after work begins

You may ask us to stop an engagement at any time. Subject to your statutory rights, we refund the unused portion of the fee and retain only a reasonable, proportionate amount for work actually completed before your cancellation. We will explain the calculation using the agreed scope, milestones or rates. We do not charge for unperformed work or impose an automatic cancellation penalty.

Completed services are not ordinarily refundable solely because you change your mind or a particular commercial result is not achieved. This does not limit your rights where a service is defective, is not delivered as agreed, or a withdrawal or other mandatory right applies.

Scheduling, delays and service concerns

If you need to reschedule a session, email us as soon as possible, preferably at least 24 hours beforehand. We will agree a new time subject to availability. A missed session does not automatically forfeit the entire package; contact us to agree the next steps.

If we cannot provide the purchased service, we will offer a revised arrangement for your agreement or refund the unperformed portion. If no work has been performed, this means a full refund. If work is incomplete, inaccessible or materially different from the agreed scope, contact us with the details so we can arrange a correction or an appropriate refund, without limiting any remedy available under applicable law.

Consumer withdrawal rights

If you are an EU consumer and the statutory right of withdrawal applies, you may withdraw from an online service contract within 14 calendar days after the contract is concluded, without giving a reason. Tell us clearly by email or post using the contact details below before the period expires. You may use the sample notice below, but it is not compulsory.

We will not begin services during an applicable cooling-off period without your express request. If you request an early start and then withdraw, payment for work already supplied is due only to the extent permitted by law. Loss of the withdrawal right after full performance requires your prior express consent and acknowledgement where the law requires them. Merely purchasing a package, accepting these policies or receiving a digital document does not constitute that consent.

Sample notice: “I give notice that I withdraw from my contract for [service], ordered on [date], order number [number]. My name is [name], my address is [address], and my email is [email]. Date: [date].” Add a signature only if you send a paper notice.

Online cancellation and withdrawal requests

You can access your orders and submit available cancellation or return requests through your customer account — cancel or withdraw from an order. Sign in using the email address used for your purchase and select the relevant order. For our consulting services, no physical return is required. If the online option is unavailable, contact us directly using the details below; this does not limit your cancellation or statutory withdrawal rights.

Requesting and receiving a refund

Email info@clearpathgrp.net with your name, order number and the service concerned. A reason is helpful for service complaints but is not required when exercising a statutory withdrawal right. Do not email full card or bank account details.

Refunds are issued to the original payment method without a refund processing fee. For a valid statutory withdrawal, we issue the refund without undue delay and within 14 calendar days of receiving your notice, subject only to deductions permitted by law. Other agreed refunds are issued within 14 calendar days of confirmation. Your payment provider may take additional time to display the credit.

Nothing in this policy excludes or restricts mandatory consumer rights in your country. Where those rights provide greater protection, they take priority.

Contact

Clearpath Partners LLC
119 Greenlawn St
East Hartford, CT 06108-2922
United States
Email: info@clearpathgrp.net
Phone: +1 860 265 0237